Clients… Users… You just have to laugh

Melissa had me watch a video this evening, and it rings so true that it hurts. Part of you laughs. Part of you cries. Then you have to think, “How many times has this happened to me?” Upon reflection you think, “How many times have I done this?” We all have done it, too:

After watching that, I made Melissa watch another video that focuses on tech support, but brings out those same emotions:

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